Identify which digital banking features and categories are most valuable to customers

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• The UK Mobile Banking Competitive Edge Report Preview The second annual edition of The UK Mobile Banking Competitive Edge Report examines which UK banks lead in offering the mobile features customers value most. Our analysts use research and recommendations solicited from the banks participating in our study to identify mobile banking features that might move the needle in bank selection. We then rank the 10 largest UK banks using a weighted scorecard that assigns each feature a point value based on real customer demand. The 2020 UK study…
• Chime's anti-fraud effort hits snag as some users report frozen accounts Some customers became collateral damage from Chime's initiative to fight fraudulent federal stimulus checks and unemployment insurance. This could hurt the neobank's efforts to attract users and persuade them to make it their primary bank. Insider Intelligence publishes hundreds of research reports, charts, and forecasts on the Banking industry. Learn more about becoming a client. Chime's effort to fight fraud has yielded collateral damage: Some users have reported that their accounts were abruptly frozen or closed, per ProPublica. The US…
• Lloyds pays £13,000,000 to customers over misleading loyalty discounts Customers were promised loyalty discounts but never had them applied (Picture: Shutterstock)Lloyds has paid out more than £13 million to customers on top of a £90.7 million fine after sending out millions of inaccurate letters. The banking group told 500,000 customers they would receive a discount based on ‘loyalty’ or on being a ‘valued customer’ – but this discount was never applied. A total of 350,000 people who fell victim to the misleading information received payouts totaling £13.6 million, which…
• Nubank's premium account tier is a push for profit and engagement Nubank's premium account tier is a push for profit and engagement. The neobank's Ultravioleta paid account is a strategic shift toward monetizing its 40 million customers as well as juicing their loyalty and engagement. Insider Intelligence publishes hundreds of research reports, charts, and forecasts on the Banking industry. Learn more about becoming a client. The Brazilian neobank giant has rolled out the Ultravioleta account and its accompanying metal debit card-a paid account with a slew of premium features, including 1%…
• Innovation Strategies at Small and Midsize FIs: How US Banks with Assets Below $100 Billion Are Punching Outside Their Weight Class on Digital User Experience Smaller FIs are aware of the need to develop value-added digital customer experiences, but they have to do so with smaller budgets than their competitors. The following is a preview of Insider Intelligence's Innovation Strategies at Small and Midsize FIs Report. You can purchase this report here. Do you work in the Banking industry? Get business insights on the latest tech innovations, market trends, and your competitors with data-driven research. Small and midsize financial institutions (FIs)-those with under $100 billion…
• Get all the healthcare coverage you need with the Digital Health Briefing from Insider Intelligence Healthcare has finally begun to embrace digital transformation after years as a stubborn holdout. The coronavirus pandemic has only accelerated adoption of technologies such as telehealth and remote patient monitoring. Insider Intelligence covers these topics and more each morning in our Digital Health Briefing email newsletter. Healthcare has been through quite the journey in the last few years. After years and years of holding out against the tide of digital transformation, the healthcare industry finally began to adapt new methodologies…
• Disneyland: Get a first look at the revamped Jungle Cruise ride What used to be a canoe full of skulls is now an expedition’s wrecked boat that was taken over by chimpanzees on Jungle Cruise in Adventureland inside Disneyland in Anaheim, CA, on Friday, July 9, 2021. The ride was changed to remove negative depictions of native people and instead of sending guests through unrelated scenes in the jungle, the attraction will now operate with a fully formed story connecting each vignette. (Photo by Jeff Gritchen, Orange County Register/SCNG) Monkeys play…
• 4 takeaways from New York City's attempt to use ranked-choice voting to pick its next crop of politicians New York City Democratic Mayoral Candidate Eric Adams. TIMOTHY A. CLARY/AFP via Getty Images This past June, New York City became the largest city to use ranked choice voting. The Board of Elections messed up on messaging and tabulation, but in the end the system worked. While the mayor race was a fiasco, ranked choice was huge for contentious city council races. See more stories on Insider's business page. Ranked-choice voting worked as intended, but its New York City debut…
• THE DIGITAL HEALTH ECOSYSTEM: The most important players, tech, and trends propelling the digital transformation of the $3.7 trillion healthcare industry Business Insider Intelligence This is a preview of a research report from Insider Intelligence, Insider's premium research service. Current subscribers can read the report here. Until now, healthcare was the only remaining industry that had yet to feel the rapid impact of digitization endured by retail, banking, and media. But consumer adoption of digital tech, regulatory overhauls, and a shifting reimbursement model are forcing healthcare players' hands. Business Insider Intelligence Digital health innovation offers market incumbents new opportunities to combat…
• THE DIGITAL HEALTH ECOSYSTEM: The most important players, tech, and trends propelling the digital transformation of the $3.7 trillion healthcare industry Business Insider Intelligence This is a preview of a research report from Insider Intelligence, Insider's premium research service. Current subscribers can read the report here. Until now, healthcare was the only remaining industry that had yet to feel the rapid impact of digitization endured by retail, banking, and media. But consumer adoption of digital tech, regulatory overhauls, and a shifting reimbursement model are forcing healthcare players' hands. Business Insider Intelligence Digital health innovation offers market incumbents new opportunities to combat…